Your patients are more likely to switch providers than you think
Physicians are inclined to think that once a patient visits the practice they will always come back. But in today’s shifting healthcare marketplace, more patients are switching physicians for a variety of reasons — and they aren’t the ones doctors expect.
While healthcare providers — 80 percent, in fact — believe most patients depart due to relocation or change in insurance, the reality is far different. Nearly 60 percent of patients switch physicians because of better service or treatment from a new provider.
And patients leave for other reasons many physicians don’t consider, including use of an EHR, access to a portal or online communication, and text reminders. On the flip side, 73 percent of patients are more loyal when there is access to a patient portal.
Read more: Medical Practice Insider