Black Book: Greenway tops EHR vendors for primary care doc satisfaction
Greenway Health is now the top-ranked electronic health record vendor for customer satisfaction among primary care physicians, edging out Practice Fusion, according to a new report from Black Book Rankings.
The six-month poll of implemented EHR users, announced Aug. 31, found that Greenway ranked first across all surveyed primary care EHR systems. Greenway ranked second behind Practice Fusion in 2013 and 2014. Greenway also received the highest customer satisfaction scores in the primary care subsets of general practice and family practice, and scored best among primary care physicians for system patient health data management and administrative processing, as well as order entry and management.
“The latest Meaningful Use attestation data from the Centers for Medicare & Medicaid Services reveals an EHR vendor landscape that, while still splintered among hundreds of vendors, is amalgamating, with the top vendors such as Greenway [and Vitera] in primary care, congealing their dominance in the ambulatory market,” Doug Brown, Black Book’s managing partner, tellsFierceEMR.
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